Shipping & ordering

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• Privacy Policy
• Discreet Packaging
• Shipping Rates
• Delivery Time
• Confirmation and Emails
• Methods of Ordering
• Return Policy
• Special Orders

Privacy Policy

At Sheer and Sultry, your privacy and security are a top priority. Name, address, phone number, email address, credit card number and expiration date are needed to process your order. This personal information will never be shared or sold to any third party. The transmission of your credit card information is done securely with an SSL connection to prevent unauthorized access. When using a current version of Netscape or Internet Explorer, your credit card information is encrypted and kept private through our system.

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Discreet Packaging

We will ship your order in plain packaging with a return address from S and S. There is nothing displayed on the outside of the box that discloses the contents, so you may comfortably have your order shipped to your home or place of business.

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Shipping Rates

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Delivery Time

If every item in your order is in stock we ship within 2-7 business days via Priority Mail, UPS or FedEx ground. We ask that up to 14 days be allowed for delivery. In most cases, delivery time is under 14 days. You will be notified via email if one of your items is not in stock and the delivery time is expected to take longer than usual. If this is the case, we will also offer possible alternative selections, so please always check your email.

If you need your order expedited, please choose one of the special shipping methods at checkout. Requests for expedited shipping will be processed on the following business day. We will always inform you via email of items not in stock so that you will be advised of longer delivery times. Charges for rush shipping are as follows and are added to your credit card total at the time of shipping.

• 2nd Business Day - Add $19.00
• Next Business Day - Flat Fee $35.00*
  
  * Additional shipping fees may be necessary on particularly large orders or other unusual circumstances. If this situation arises, we will always inform you first via email. Please always check your email for any notifications regarding your order.

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Confirmation and Emails

We will send you an e-mail after you have placed your order or if we have experienced a problem with your order. Once the order has been shipped, an email notification is sent with the tracking number. Any time an item or color is out of stock, we inform by email of estimated delays and list possible alternatives. Please always check your email for notifications from "Customer Care". If no reply is received within 48 hours to an email we have sent regarding an out of stock item, the item is placed on backorder and will ship as soon as available.

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Methods of Ordering

When purchasing by credit card, the charge will be reflected on your statement under our company name Sheer and Sultry. Credit cards used for online purchases are authorized only at the time of submission. The credit card is not charged through until the order has shipped.

You can also place your order by mail with a check or money order, by telephone or by Fax.

• Mail:
  While placing your order online, proceed to check out, then print out the order form. Please mail the order form with your check or money order payment to:

• Telephone:
  Customer Care Representatives are available to take your call between the hours 8:30am to 5:00pm PST, Monday through Friday. Your call is extremely important to us! If all of our representatives are helping other customers at the time of your call, please leave a message with your name, telephone number and the best time for us to call you back.

• Fax:
  While placing your order online, proceed to check out, then print out the order form. Please be sure to include your telephone number and e-mail address to let us know how we may contact you if there are questions about your order. Fax to the number below:

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Return Policy

Customer satisfaction is a top priority at Sheer and Sultry. If you are not satisfied with your purchase for any reason, you may return unworn items for a refund, exchange or store credit subject to the terms below:

• State law prohibits the return of "intimate wear" once it has been worn. Sheer and Sultry strictly adheres to this law and will not accept returns of any worn items. Only unopened packages of hosiery may be returned. When merchandise is received, garments should be carefully inspected for damage, correct size and color.
• All returns and exchanges must be made within 30 days of receipt, with all tags intact and with its original packaging, unused in any way, and in original condition. Any items returned after 30 days will be given store credit only.
• A "Merchandise Return Form" will be packed and shipped with the merchandise. The completed form must accompany the returned items. Returns may be exchanged for another item, may receive store credit, or the purchase amount may be credited back to the credit card. Shipping charges are not refundable. If returned merchandise qualified for free shipping, the purchase amount less the standard shipping charges will be credited.
• Customers that place an order and then refuse the order once shipped will be charged the shipping costs and a 20% restocking fee.

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Special Requests

If you can't find that special lingerie item, please send us an email and let us know. We are always searching for new items to serve our customers!

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